Privacy Policy

Otto Migration Services Pty Ltd

Last updated: May 2025

Otto Migration Services Pty Ltd (ABN 83 644 319 504) ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website (ottomigration.com) and our migration and education services.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Otto Migration Services Pty Ltd is a registered migration agent services business based in Australia. We provide migration advice, visa application assistance, and education services to individuals and families.

Contact: info@ottomigration.com | ottomigration.com

2. What Personal Information We Collect

2.1 Identity and Contact Information

Full name and date of birth
Residential and postal address
Email address and phone number
Passport and visa details
Nationality and country of birth

2.2 Migration and Legal Information

Visa history and immigration status
Occupation and skills assessment details
English language test results
Character and health information as required by the Department of Home Affairs

2.3 Financial Information

Payment details (processed securely via third-party payment providers)
Invoices and transaction records

2.4 Website Usage Data

IP address and browser type
Pages visited and time spent on site
Referral source and device information
Cookies and similar tracking technologies (see Section 9)

2.5 Marketing and Communications Preferences

Your consent records for receiving marketing communications
Unsubscribe requests and opt-out records

3. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you when you complete enquiry or booking forms on our website
When you contact us by email, phone, or through our online chat
When you engage our migration or education services
From third parties such as the Department of Home Affairs, skills assessing bodies, or referral partners (only with your knowledge or consent where required)
Automatically via cookies and analytics tools when you visit our website

We will not collect personal information from you without your knowledge or in a deceptive or unfair manner.

4. Why We Collect and Use Your Personal Information

We use your personal information for the following purposes:

4.1 Service Delivery

Assessing your visa eligibility and preparing visa applications
Communicating with the Department of Home Affairs on your behalf
Coordinating with education providers and assessing bodies
Managing your bookings and appointments

4.2 Business Operations

Processing payments and maintaining financial records
Improving our services and website functionality
Complying with legal and regulatory obligations
Responding to enquiries and providing customer support

4.3 Marketing Communications

Sending you newsletters, updates, and promotional material where you have given your express consent
Informing you of services relevant to your migration journey

You may withdraw your consent to receive marketing communications at any time. See Section 8 for details.

5. Disclosure of Personal Information

We may disclose your personal information to the following third parties:

The Department of Home Affairs and other Australian government bodies
Skills assessing authorities (e.g. Vetassess, Engineers Australia)
English language testing organisations
Third-party service providers who assist us with payment processing, website hosting, email delivery, and analytics
Professional advisers such as lawyers and accountants

We will not sell, rent, or trade your personal information to any third party for their own marketing purposes without your explicit consent.

Where we engage third-party service providers, we take reasonable steps to ensure they handle your personal information in accordance with the APPs.

6. Overseas Disclosure

Some of our third-party service providers may be located outside Australia (for example, cloud hosting and email services). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients comply with privacy standards comparable to the APPs, or we obtain your consent before disclosure.

7. Security of Your Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Our security measures include:

Encrypted data transmission (SSL/TLS)
Secure storage and access controls
Regular review of our data handling practices

However, no transmission over the internet is completely secure. You use our website and provide personal information at your own risk.

8. Access, Correction, and Complaints

8.1 Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent to marketing communications at any time
Make a complaint about the way we handle your personal information

8.2 How to Contact Us

To exercise any of the above rights, please contact us at:

Email: info@ottomigration.com

We will respond to your request within a reasonable timeframe (generally within 30 days).

8.3 Complaints

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: http://www.oaic.gov.au

Phone: 1300 363 992

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your experience and to analyse website traffic. Cookies are small files stored on your device. We use:

Essential cookies necessary for the website to function
Analytics cookies (e.g. Google Analytics) to understand how visitors use our site
Marketing cookies to measure the effectiveness of our promotions

You may disable cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our website.

10. Retention of Personal Information

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes. Migration-related records may be retained for a minimum of seven years in accordance with regulatory requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised date. We encourage you to review this policy periodically.